Client Advocate

At Christmas Injury Lawyers, our Charleston accident attorneys work hard to put our clients first.  That is why we have created a “Client Advocate” within our practice to add another layer of client service and protection to our clients.  Our law firm wants our clients to be heard when they have a problem or issue that needs to be addressed in their case.  While our accident attorneys work hard to provide quality service to each of our clients in their cases, we have also added the Client Advocate to help accomplish these goals.  That is why we have Paralegal, Kara Irvin, to act as your Client Advocate within our law firm regarding your accident or injury case.

So the next reasonable question to ask is: What will the Client Advocate do for me?  The short answer is that the Client Advocate will accept your phone call when you call the law firm even when you are unable to reach the accident attorney or paralegal assigned to your case.   In the event that the your Advocate is not available to speak with you when you call in simply leave a message and she will return phone calls between 11-12 a.m. and between 4-5 p.m.  Your Client Advocate is charged with getting a return phone call to you within 24 hours of you leaving a message with her or our law firm.  In the event that you do not receive a phone call back from the Client Advocate within 24 hours, simply call our law firm and request to have an in person or telephonic phone conference with the Client Advocate, the attorney assigned to your case or the paralegal assigned to your case and our receptionist will set that appointment for you during that phone call.  So what are some of the other things a Client Advocate can do for you?

The Client Advocate’s duties include:

  1. As noted above, responding to your client problem/issue or complaint within 24 hours;
  2. Talking with any client that is not satisfied with what is happening in their case or is not satisfied with the services being provided to them by our law firm;
  3. Your advocate is charged with taking steps to fully investigate any problem/issue or complaint and to work hard to remedy any of your client concerns;
  4. Doing client surveys to make sure that your law firm, Christmas Injury Lawyers are meeting or exceeding your needs and expectations.
  5. Responding to client complements and making sure that they are received by our accident attorneys, paralegal and staff.

Your Client Advocate is Paralegal, Kara Irvin.  She has been with the Christmas Injury Lawyers Firm for over 10 years and is a valued and trusted part of our team.  Kara has direct access to all lawyers in our firm and at all hours of the day to enable her to address any client problems, issues or complaints and work to resolve them in a timely manner.  It is also very important to note that Kara will keep confidential anything that you tell her about your case.


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The contents of this Web site are for informational purposes regarding legal issues in South Carolina and are not intended to convey detailed legal advice on specific issues. Transmission of the information contained in this site or any sites linked hereto is not intended to create, and receipt does not constitute an attorney-client relationship. Our attorneys practice law only in jurisdictions we are properly authorized to do so and do not seek to represent anyone in any jurisdiction where this site does not comply with applicable laws and bar rules. The lawyers of the law firm of Christmas Injury Lawyers are licensed to practice law in the State of South Carolina. Readers should not act upon the information contained in this site without first seeking the advice of an attorney licensed to practice in your area.

Attorneys principally practice in Mt. Pleasant office, but we will meet you at the time and office most convenient to you. We will also come to your hospital room or home upon request.

The information given above are examples of actual cases with actual clients our law firm has handled in the past. The reviews listed on our website are endorsements and/or testimonials from actual clients. Any results our law firm may achieve on behalf of one client in one matter does not necessarily indicate similar results can be obtained for other clients.

In an effort to continue serving the community while keeping everyone healthy and safe, our office is offering phone and video consultations. To schedule or learn more call (843) 884-6615 or fill out a contact form here.